FAQs

 

1. How can I contact you?

You can reach us via email at ambianceeofficial@gmail.com. We strive to respond to all inquiries promptly and efficiently.

2. Where are your products shipped from?

Our products are sourced from various suppliers and manufacturers, ensuring a diverse selection of high-quality home appliances. Shipping locations may vary based on the specific item ordered.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. You can request a refund within 30 days of receiving your item. Please ensure the product is in its original condition and packaging.

4. What should I do if my item is damaged upon arrival?

If you receive a damaged or defective item, please contact us immediately at ambianceeofficial@gmail.com. We will evaluate the issue and work to resolve it promptly.

5. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. Please refer to our return policy for a complete list of non-returnable items.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days.

7. Can I exchange my product for a different one?

The fastest way to exchange a product is to return the item you have and make a separate purchase for the new item once the return is accepted.

8. Do you ship internationally?

Yes, we offer international shipping. Please check our shipping policy for more details on shipping rates and delivery times to your location.

9. What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. Please refer to our checkout page for the complete list of accepted payment options.

10. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's status on the shipping carrier's website.